Refund Policy

Your satisfaction is our guarantee

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30-Day Satisfaction Guarantee: We stand behind our products and services. If you're not completely satisfied, we'll work with you to make it right or provide a full refund.

Refund Policy Overview

Refund Eligibility Criteria

When you're eligible for a full or partial refund.

Eligible for Full Refund

• Request within 30 days of purchase
• Software not activated or minimally used
• Technical issues we cannot resolve
• Product not as described
• Duplicate purchase by mistake
• Compatibility issues confirmed by support

Partial Refund Scenarios

• Request after 30 days (case-by-case)
• Extensive software usage documented
• Service partially delivered
• Training sessions partially completed
• Custom setup work already performed
• Data migration partially completed

Each refund request is evaluated individually. We prioritize customer satisfaction and will work with you to find the best solution, even in borderline cases.

Simple Refund Process

Step-by-step guide to requesting and receiving your refund.

Step 1

Contact Us

Reach out via email or phone with your order details

Step 2

Review Process

We'll review your request and may ask for additional information

Step 3

Approval

Receive approval notification and refund confirmation

Step 4

Processing

Refund processed to your original payment method

What You'll Need

• Order number or invoice ID
• Email address used for purchase
• Reason for refund request

• Purchase date and amount
• Any supporting documentation
• Preferred contact method

Refund Processing Times

Expected timeframes for different types of refunds.

Credit Card Refunds

3-5 Business Days

Refunds to credit/debit cards typically process within 3-5 business days

PayPal Refunds

1-2 Business Days

PayPal refunds are usually processed within 1-2 business days

Cryptocurrency

24-48 Hours

Crypto refunds processed within 24-48 hours to original wallet

Please Note: Processing times may vary depending on your bank or payment provider. We initiate refunds promptly, but final credit timing depends on external factors.

Special Refund Cases

How we handle unique situations and special circumstances.

Technical Issues

If you experience technical problems that our support team cannot resolve:

• Full refund available regardless of timeframe
• Priority support investigation
• Alternative solution options provided
• No questions asked policy

Compatibility Issues

When software doesn't work with your system despite meeting requirements:

• Free compatibility assessment
• Alternative version recommendations
• System upgrade consultation
• Full refund if no solution found

Exceptional Circumstances

We understand that sometimes exceptional circumstances arise. We'll consider refunds beyond our standard policy for situations like:

• Medical emergencies affecting business operations
• Natural disasters or force majeure events
• Significant business closure or bankruptcy

• Military deployment or emergency relocation
• Legal restrictions preventing software use
• Other documented exceptional circumstances

Non-Refundable Services

Services and situations where refunds may not be available.

While we strive to accommodate all reasonable refund requests, certain services may have limited or no refund availability under specific circumstances.

Limited Refund Scenarios

• Custom development work (after completion)
• One-on-one training sessions (after delivery)
• Data migration services (after completion)
• Consulting services (after sessions completed)
• Third-party software licenses (subject to vendor policy)

Alternative Solutions

• Service credit for future purchases
• Additional support sessions at no charge
• Upgrade to higher tier services
• Extended warranty or support period
• Partial refund with service credit combination

How to Request a Refund

Multiple ways to get in touch with our refund specialists.

Contact Information

Email Support

refunds@qbsoftware.com

Response within 24 hours

Phone Support

+919182562784

Mon-Fri: 9 AM - 9 PM IST

Quick Actions

Request Refund Online View My Orders Contact Support

Refund Request Template

Subject: Refund Request - Order #[Your Order Number]

Include: Order details, reason for refund, preferred resolution

Tip: The more details you provide, the faster we can process your request!

Our Commitment to You

Your satisfaction is our priority. While this policy outlines our standard procedures, we're always willing to work with customers to find fair solutions. Every situation is unique, and we'll do our best to ensure you're completely satisfied with our service.